Help and Advice

Help and Advice

We understand that changes in your situation may present difficult times both personally and financially for you and your family and we are here to help.

Mars Capital offer a range of options which cater for the financial difficulty customers may face. Should you find yourself in this situation, we encourage you to engage with us, so that we may note your circumstances and explain the options available to you.

Please reach out if you are worried about your ability to repay so that we can discuss the options available to you during these difficult times.

Our office and our support agents are available Monday to Friday, 9am to 5:30pm. You can also, email the team directly at

Please also note that in order to maintain the highest levels of security during our temporary working arrangements, we are unable to accept card payments over the phone. We therefore ask customers to make payments online. We would also request that our customers communicate and send documents via email rather that via post.

Important: We are experiencing extremely high call volumes and our staff are doing their best to answer all calls as quickly as possible. If your query is not urgent, please email the team directly at

Contact Us

If you are struggling to meet your mortgage payments or your circumstances have recently changed you should immediately contact Mars Capital.

There are many independent sources of help and advice available to customers facing financial difficulty, including your local independent financial advisor. Free guides and details of the debt advice charities can be found below.

Help, Information and Advice if you are in arrears or face repossession

GOV.UK – Unemployed or facing redundancy? / Repossession

Money Advice Service - Call the Money Advice Line on 0300 500 5000 / Free printed guides

Citizens Advice Bureau (CAB) – CAB Advice Guide

StepChange (Debt Charity) - Freephone including all mobiles 0800 138 1111

Shelter England

Shelter Scotland

Shelter Wales

Housing Advice NI

National Homelessness Advice Service (NHAS) – Are you worried about your mortgage?

Independent Financial Advice - Find an independent financial / mortgage adviser

Mortgage Industry Bodies

Financial Conduct Authority (FCA) – Financial Services regulator

Council of Mortgage Lenders (CML)

Borrowers in Ireland

For information about Mars Capital Ireland please click here.