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Frequently asked questions
Who are Mars Capital?
On a daily basis Mars Capital manages hundreds of millions of pounds worth of mortgages. Mars Capital is authorised and regulated by the FCA number 459016. Mars Capital is also a member of the Council of Mortgage Lenders
How will Mars Capital help me?
Our team will be able to help with all aspects of running your mortgage. We will collect your monthly payments, provide you with monthly, annual and redemption statements, and if you are facing payment difficulties, work with you to find a long term solution.
Why has my mortgage moved to Mars Capital?
This is nothing unusual. In the UK, mortgages are regularly transferred between mortgage lenders. Your mortgage terms and conditions have not been changed. Please refer to your welcome/goodbye letters for further information.
What is your approach to treating customers fairly?
Mars Capital is committed to treating all of our customers fairly. There are a variety of ways in which we can help you with your mortgage and we look forward to discussing these with you. Our aim is to develop a long term relationship with you based on the principles of good customer care. Mars Capital will always seek to understand the circumstances of its customers and help them, using all reasonable means available, return to long term financial stability.
Does the transfer affect me in any way?
Your mortgage terms and conditions will not be changed. Your mortgage will continue to be managed in a professional manner by Mars Capital.
Is my rate affected?
Absolutely not. Your rate will continue to track your chosen index. The rate will only change when that index changes. Your monthly statement will update you with any changes.
Is my mortgage in safe hands?
Yes, absolutely. Mars Capital is a very experienced mortgage lender and administrator, is authorised and regulated by the FCA and is a member of the Council of Mortgage Lenders.
Will you store my data safely/securely?
We are legally obliged to store all information securely under the Data Protection Act 1998. Mars Capital is your Data Controller - that is the organisation that determines the purposes and manner in which your personal data is processed. Mars Capital will continue to use your personal information for the same purposes as previously notified to you.
How will you keep me updated with my account information?
Mars will send you every month a detailed statement. You will also receive an annual statement.