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Treating Customers Fairly

Our mission statement:

"Building Better Financial Futures"

The FCA expects regulated firms such as Mars Capital to place customers’ interests at the heart of how we do business, because customers expect to get financial services and products that meet their needs from firms that they can trust.

The FCA has stipulated the following six core consumer outcomes in relation to its ‘Treating Customers Fairly’ initiative, which Mars Capital is committed to upholding:

Outcome 1: Consumers can be confident that they are dealing with a firm where the fair treatment of customers is central to its corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as the firm has led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by the firm to change product, switch provider, submit a claim or make a complaint.

If you would like to speak to us about the service we provide, please phone us on 0330 33 55 111.